## Contacting Altera

- Electronic Access
- Telephone Access

### Electronic Access

Information Type | Access | U.S. & International
--- | --- | ---
Technical Support | Electronic Mail | support@altera.com
FTP Site | ftp.altera.com
Literature Services | E-mail | lit_req@altera.com
E-Mail Contact | World-Wide Web | webmaster@altera.com
FTP | ftp@altera.com
Human Resources | hr@altera.com
Investor Relations | E-Mail | inv_rel@altera.com
General Product Information | World-Wide Web | http://www.altera.com

### Telephone Access

Information Type | Access | U.S. | Other
--- | --- | --- | ---
Literature | Altera Literature Department | (888) 3-ALTERA | (408) 544-7144
Non-Technical Customer Service | Telephone Hotline | (800) SOS-EPLD | (408) 544-7000
Fax | (408) 544-6403 | (408) 544-6403
Technical Support | Telephone Hotline (6 a.m. to 6 p.m. PST) | (800) 800-EPLD (408) 544-7000 | (408) 544-7000
Fax | (408) 544-6401 | (408) 544-6401
Product Availability, Pricing, and Order Status | Customer Marketing | (408) 544-7104 | (408) 544-7104
Investor Relations | Telephone | (408) 544-7707 | (408) 544-7707

The following section describes the ways you can reach Altera.

#### Altera Literature Department

The Altera Literature Department offers a variety of technical literature, produced by Altera, to help customers select and design with programmable logic, including application notes, application briefs, data sheets, and a quarterly newsletter.

#### Non-Technical Customer Service (Telephone & Fax)

Customer service representatives are available Monday through Friday, from 7:30 a.m. to 5:00 p.m. Pacific Time to answer non-technical questions.

#### Technical Support Hotline (Telephone & Fax)

Customers in the United States and Canada can receive direct technical support on Altera devices and software by calling Altera Applications during the hours of 6 a.m. to 6 p.m. Pacific Time.

#### Electronic Mail

Customers can use electronic mail (E-mail) to send technical questions about devices and software to Altera Applications (support@altera.com). E-mail is checked regularly throughout the day and is given the same priority as telephone calls. However, since E-mail delivery through the internet can be delayed, please use either the technical support hotline or fax for urgent issues.

Product information, including availability and pricing, is available through news@altera.com.

#### FTP Site

Altera provides a 24-hour file transfer protocol (FTP) site for instant internet access to the latest Altera product information. On-line versions of Altera application notes, application briefs, recent quarterly newsletters, and software utilities are available at ftp.altera.com. The FTP site can also be used to transfer design files to and from the Altera Applications Department for technical support and review.

Last Updated: March 24, 2000 for MAX+PLUS II version 9.6 |
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