Trouble
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Cause
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Solution
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The printout is whitish or light
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• Toner is low.
• The print media does not meet usage specification, such as the media is damp or too rough.
• The resolution in the print program is set too low.
• The laser toner cartridge is damaged.
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• Please properly use the print media within the specification range.
• Setup the print resolution in the program.
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Toner spots
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• The laser toner cartridge is dirty or leaks toner.
• The laser toner cartridge is damaged.
• The print media that does not meet usage specification, such as the media is damp or too rough.
• The feed channel is dirty.
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• Please use the print media within the specification range.
• Clean the feed channel.
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White spots
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• The print media that does not meet usage specification, such as the media is damp or too rough.
• The feed channel is dirty.
• The internal part of the laser toner cartridge is damaged.
• The reflective glass of the laser inside the printer is dirty.
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• Please use the print media within the specification range.
• Clean the feed channel.
• Clean the reflective glass of the laser.
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Toner comes off
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• The print media that does not meet usage specification, such as the media is damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is damaged.
• The internal part of the printer is damaged.
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• Please use the print media within the specification range. If you use special print media, please print with the manual feeder tray.
• Clean the inside of the printer.
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Black vertical stripes
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• The laser toner cartridge is dirty.
• The internal part of the laser toner cartridge is damaged.
• The reflective glass of the laser inside the printer is dirty.
• The feed channel is dirty.
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• Clean the reflective glass of the laser at the back of the printer.
• Clean the feed channel at the back of the printer.
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Black background (gray background)
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• The print media that does not meet usage specification, such as the media is damp or too rough.
• The laser toner cartridge is dirty.
• The internal part of the laser toner cartridge is damaged.
• The feed channel is dirty.
• The transfer voltage inside the printer is abnormal.
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• Please use the print media within the specification range.
• Clean the feed channel inside the printer.
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Cyclical traces appear
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• The laser toner cartridge is dirty.
• The internal part of the laser toner cartridge is damaged.
• The fuser component is damaged.
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• Clean the laser toner cartridge or replace it with a new one.
• Please contact Pantum Customer Service to repair and replace the fuser component.
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Skewed pages
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• The print media is loaded incorrectly.
• The feed channel of the printer is dirty.
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• Ensure correct loading of the print media.
• Clean the feed channel inside the printer.
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Wrinkled paper
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• The print media is loaded incorrectly.
• The print media does not meet the usage specification.
• The feed channel inside the printer is dirty.
• The fuser component of the printer is damaged.
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• Ensure correct loading of the print media.
• Please use the print media within the specification range for printing.
• Clean the feed channel inside the printer.
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The back of the printout is dirty
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• The laser toner cartridge is dirty.
• The transfer roller inside the printer is dirty.
• The transfer voltage inside the printer is abnormal.
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• Clean the laser toner cartridge or replace it with a new one.
• Clean the internal transfer components of the printer.
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Whole page dark
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• The laser toner cartridge is installed incorrectly.
• The internal part of the laser toner cartridge is damaged.
• Abnormal charge inside the printer; the laser toner cartridge is not charged.
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• Ensure to install the cartridge correctly.
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The toner does not adhere to the paper
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• The print media that does not meet usage specification, such as the media is damp or too rough.
• The inside of the printer is dirty.
• The laser toner cartridge is damaged.
• The internal part of the printer is damaged.
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• Please use the print media within the specification range. If you use special print media, please print with the manual feeder tray.
• Clean the inside of the printer.
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Horizontal stripes
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• The laser toner cartridge is incorrectly installed.
• The laser toner cartridge might be damaged.
• The internal part of the printer is damaged.
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• Ensure to install the cartridge correctly.
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