Testing the ExpressKeys and Touch Ring

Testing the ExpressKeys and Touch Ring

If your ExpressKeys or Touch Ring do not work as you expect, check the assigned functions or reset them to their default conditions. See Testing the tablet and Testing a pen or mouse for more information on testing your pen tablet components.

  1. Open the Wacom Control Panel and click on the About button. In the dialog that appears, click Diagnose.... The Diagnostics dialog shows dynamic information about the tablet, your tool(s), and appropriate information for touch-sensitive tablets.
  2. If more than one pen tablet is connected to your system, select the one for which you are testing in the Tablet Info column.
  3. Use the information shown in the Diagnostics dialog when testing your tablet and tools.

Testing the ExpressKeys

  1. With the Diagnostics dialog open, observe the Tablet Info column as you test each ExpressKey. Be sure you have selected the tablet you are testing from the Tablet Info column.
  2. Test the keys by pressing them one at a time. Each time you press a key, its number is shown next to the Left Buttons category.
  3. When you are done, click the Close button.

Testing the Touch Ring (Intuos Pro)

  1. With the Diagnostics dialog box open, observe the Tablet Info column as you test the Touch Ring. Be sure you have selected the tablet unit you are testing from the Tablet Info column.
  2. Slide your finger around the entire circumference of the Touch Ring and watch the Left Touch number will indicating your current finger position on the Touch Ring.
  3. Press the Center Button to toggle between the four customizable modes and note whether the corresponding LEDs illuminate. If any of the functions are set to Skip, the corresponding LED will be skipped in the toggle sequence.
  4. When you are done, click on the Close button to exit the dialog.

If these tests fail, you may have defective hardware. See Technical Support.

Important: Some applications can override and control the ExpressKey or Touch Ring functions. Consider closing any open applications except the Wacom Control Panel when testing the Touch Ring. For details, see Using integrated applications.