Troubleshooting
Troubleshooting
If you encounter problems with your pen tablet, Wacom recommends the following:
- If the tablet driver failed to load properly, perform the recommended action in any error message that may appear on your screen. If that does not help, review the troubleshooting procedures that address the problem.
- Visit the Wacom website for your region to view the product FAQs (Frequently Asked Questions).
- If you are having a compatibility conflict with your pen tablet and a new hardware or software product, check Wacom Customer Care to see if a new driver is available for your pen tablet.
- Test your tablet and tools. See Testing your tablet.
If you have tried these suggestions but cannot resolve the problem, please contact Technical Support.
If you encounter general problems with your pen tablet, refer to the following table. For entries with multiple solutions, try them one at a time until you have solved the problem.
Troubleshooting Help topics are:
Troubleshooting: General
Pen and touch
Wireless connection
Mac- and Windows-specific