Technical Support
Technical support
If you have a problem with your pen tablet:
- Review the Quick Start Guide to be sure the tablet is set up correctly.
- Check the Troubleshooting tables for a solution to the problem.
If you cannot find a solution, try the following options:.
- Visit Wacom Customer Care and check the product FAQs (Frequently Asked Questions).
- Download the latest software driver for your pen tablet from the Wacom website for your region, install the new driver, restart your computer, and see if the problem has been resolved.
If you contact Customer Care, please be at your computer with the following information available.
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Pen tablet serial and model number. (Located on the bottom of the tablet.)
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The make and model of your computer, and operating system version number.
- A list of peripheral devices connected to your computer.
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The software application and version you were using when the problem occurred.
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The exact wording of any error message that appeared on your screen.
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What happened and what you were doing when the problem occurred.
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How you tried to solve the problem.
You can also contact Support by visiting the Wacom website for your region and completing a Customer Care Email Inquiry form.