If you encounter wireless connection problems with your pen tablet, refer to the following table. For entries with multiple solutions, try them one at a time until you have solved your problem.
For additional information, visit Wacom Customer Care or Technical Support. Other troubleshooting Help topics are:
General
Pen and touch
Mac- and Windows-specific
The computer does not have an available USB port. | Use an available USB port on a USB hub. If not available, add a USB hub or USB card. |
After pressing the power button on the wireless module, a tablet status LED glows steadily for 4 seconds and then turns off. |
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After turning on the wireless module, a status LED lights, but the screen cursor cannot be moved. |
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A wireless connection has been made, but the tablet does not seem to work correctly. |
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The tablet works when connected with the USB cable, but turns off as soon as the cable is disconnected |
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The wireless LED does not light after pressing the power button on the wireless module. | Try pressing the button again. If the problem persists:
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The screen cursor or pen strokes seem to lag or skip in some applications. |
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The battery-charging process seems to stop when the computer goes to sleep. | Adjust your system power or energy saver settings so that the computer does not enter sleep mode while the tablet battery is charging. See Power-saving features. |