Investigation of Billing Inquiry
Dear ___,
re: Account: (Reference #/ Name)
Having completed the investigation of your billing inquiry, please find below the detailed summary of all your transactions over the past (days/months):-
Date |
Description |
Amount |
---|---|---|
|
Transaction or payment description |
Dollar amount |
|
|
|
Balance Due $[amount]
In order for us to conclude this query, we request that you review the above transactions and the attached supporting documents so that we can verify that your records correspond with ours.
If, according to your calculations, there is a discrepancy and you still wish to dispute your billing, we request that you provide us with any supporting documentation that you have on hand. Upon receipt of said documentation, we will investigate your query further.
In the event of not hearing from you within (days/weeks), we will assume that your records concur with the above account information and will subsequently close our investigation file.
Accordingly, we would ask you to forward your payment of ($amount, the said outstanding amount)as soon as possible to ensure that your account be kept updated with us.
Thank you.
Yours sincerely,