OnyX icon

If you don't remember your administrator password

If OnyX refuses your password, verify or try the following operations.

1

Verify that the Shift key is not pressed.

2

Verify the configuration of your keyboard (QWERTY, QWERTZ, AZERTY, and so on).

3

Restart the computer while holding down Command-R until the Apple logo appears. Select Disk Utility in the OS X Utilities window, and click the Continue button. Select your startup disk, and click the Repair Disk button. When done, click the Repair Disk Permissions button. Then restart normally, reopen OnyX, and try again...

If OnyX again refuses your password...

1

Go to folder… /System/Library/ScriptingAdditions/ and verify the presence of the "StandardAdditions.osax" file.

2

If there is another "StandardAdditions.osax" file in the /Library/ScriptingAdditions/ folder, remove it.

3

Restart the computer, and then open OnyX.

If OnyX always refuses your password, a start in safe mode (Safe Boot) can sometimes correct the issue.

Important: Some features don't work in safe mode. For example, you can't use DVD Player, capture video in iMovie, use an AirPort card, use audio input or output devices, or use an internal or external USB modem...

1

Be sure the computer is turned off.

2

Press the power button.

3

Immediately after you hear the startup sound, press and hold the Shift key. During startup, you will see "Safe Boot" on the login window you always see when you log in automatically.

4

To leave safe mode in any version of OS X, just restart the computer, without holding any keys during startup.

5

Open OnyX.