9. Troubleshooting
Please read this section carefully. It can help you solve common problems in the printing process. If the problems that arise remain, please contact Pantum Aftersales Service Centre.
Prior to handling common problems, first check that:
• The power cord is connected correctly and the printer is powered on.
• All of the protective parts are removed.
• The toner cartridge is installed correctly.
• The output bin is fully closed.
• The paper is correctly loaded into the tray.
• The interface cable is correctly connected between the printer and the computer.
• The correct printer driver is selected and installed properly.
• The computer port is properly configured and is connected to the proper printer port.
9.1. Clearing Jammed Paper
Please follow the following steps to clear the jammed paper if you are prompted by the LCD that there is a paper jam:
1) Raise the scanning platform ① until it is locked.

2) Open the output bin ② by the upper right ridge ① of the concave section.

3) Remove the toner cartridge along the guides.

4) Gently draw the jammed paper out along the paper output orientation.

5) After removing the jammed paper, insert the toner cartridge into the printer along the guides until you hear a click assuring you that the toner cartridge is fully inserted.

6) Put the paper in the tray neatly to carry out the next print until the indicator resumes
print-ready status.

7) If you cannot remove the jammed paper yourself, please contact your local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.
9.3. Common Troubleshooting
9.3.1. Common Problems