PRIVACY POLICY

Updated!

Our Privacy Policy was updated on September 25, 2021. We have revised the Privacy Policy so that from this date onwards, this Privacy Policy can provide privacy details on how we manage your personal information for TOKIT Water Filtration System 600R (Hot and Cold) product and services.

Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.

OUR COMMITMENT TO YOU

This Privacy Policy sets out how Chunmi Technology (Shanghai) Co., Ltd. and its affiliated companies ("Chunmi", "we", "our" or "us") collect, use, disclose, process and protect any information that you give us when you use Chunmi products and services. Should we ask you to provide certain information by which you can be identified when using Chunmi products and services, it will only be used in accordance with this Privacy Policy and/or our terms and conditions for users.

The Privacy Policy is designed with you in mind, and it is important that you have a comprehensive understanding of our personal information collection and usage practices, as well as full confidence that ultimately, you have control of any personal information provided to Chunmi.

In this Privacy Policy, "personal information" means information that can be used to identify an individual, either from that information alone or from that information combined with other information Chunmi has access about that individual.

By using Chunmi products and services, you are deemed to have read, acknowledged and accepted all the provisions stated here in the Privacy Policy, including any changes we may make from time to time. We pledge to protect the privacy, confidentiality and safety of your personal information by following applicable laws (including your local data protection laws). At the same time, we also promise that our staff and agents will fulfill these obligations.

Ultimately, we hope to give our users the best experience possible. Should you have any concerns with our data handling practice as summarized in this Privacy Policy, please contact our Data Protection Officer at privacy@tokit.com to address your specific concerns. We would be happy to address your questions directly.

WHAT INFORMATION IS COLLECTED AND HOW DO WE USE IT?

TYPES OF INFORMATION COLLECTED

We will require you to provide the personal information that is necessary for us to deliver our services successfully. Without such personal information, we may not be able to provide our products or services for you.

We may collect the following types of information (which may or may not be personal information):

·       Account information: We may collect information about your Mi Account and the Mi Accounts you share the device with.

·       Device-related information: We may collect information about your device, including the name, status (such as standby, working, or offline), ID, time zone, model, firmware version number, and MAC address of the device.

·       Network information: We may collect your network information when your device is connecting to a network, including the current Wi-Fi connecting mode (such as LAN mode, remote mode), assigned IP address, Wi-Fi signal strength, RSSI, MAC address, as well as the name (SSID) and password of the Wi-Fi network provided by you. Such information will be encrypted and stored in a secure server and will be used for purposes you authorize.

·       Information about function settings: We may collect information about your device's settings, including winter mode, information about child safety lock, duration of screen-off, freeze-proofing prompt, automatic flushing, button settings, and on/off status of filter detection push notification.

·       Information about device functions: We may collect information related to your device functions, including detected temperature of water (temperature of feed water and filtered water), quantity of filtered water, water quality (quality of feed water and current water quality), mode information (such as the factory mode of the device, customized modes), device's filter (such as the name, remaining days, and percentage of remaining usage life), filter life, water usage details (including volume of tap water consumed and pure water produced and the report of water usage details), as well as other information customised by the user (such as name, water temperature and water yield).

·       Device's abnormal status: When errors occur on device, we may collect information about the errors, including error type and error repair status.

·       Feedback information: When you use the feedback feature, we may collect the error log, the contact details and feedback you provide.

·       Smart scene conditions: When you enable smart scenes, we may collect information about the settings of smart scenarios, including the name, execution log, list of conditions and actions, valid period, and settings on execution result notifications and enabling/disabling of smart scenes.

HOW PERSONAL INFORMATION IS USED

Personal information is collected in order to provide you with products and/or services as well as to ensure legal compliance with applicable laws on our part. You hereby agree to our processing of personal information in accordance with the purposes stipulated by this Privacy Policy, and you agree to disclose personal information to our affiliates and Third Party Service Providers (as defined below).

We may use your personal information for the following purposes:

·       Communicating with you regarding your device, services, or any other common queries (such as updates, customer support, information related to our activities, and notifications).

·       Providing, processing, maintaining, improving and developing our goods and/or services to you, including after-sales and customer support and for services on your device or through our websites.

·       Analysis and development of statistical information related to the use of our products and services to further improve our products and services.

Here are more details on how we use your information (which may include personal information):

·       Keeping the device functioning properly: We may collect information about the device to keep it functioning properly and determine whether error has occurred on the device. For example, we will collect your device’s firmware version number to provide you with firmware updates;
Displaying water quality: We will check and collect information about the quality of feed water and purified water. This information will be displayed in the plug-in page for you to view.

·       Problem feedback: The feedback you choose to provide is valuable for improvements to our services. In order to track your feedback, Chunmi may use the personal information you provide in order to contact you and to keep records.

·       After-sales support: Our customer service department and engineers may use information related to your account and your device to provide after-sales service and technical support.

·       Pushing notifications: We may use your personal information from time to time to send push notifications to you. For example, when "filter detection" is enabled, we will send push notification to you when the filter is about to expire. To do this, we will collect information about your device settings.

DIRECT MARKETING

·       We may use your phone number and Mi Account to provide you with relevant promotional materials for products and services of Chunmi and its partners. We will strictly adhere to your local data protection laws and seek your independent, explicit permission to use your personal information. We will only use your personal information when we have your consent, or you have expressed that you do not object to us using your personal information. You have the right to terminate our use of your personal data for planned direct marketing. If you no longer wish to receive certain types of email communications, you may unsubscribe by sending an e-mail to privacy@tokit.com. We will not transfer your personal data to our business partners for direct promotions.

COOKIES AND OTHER TECHNOLOGIES (ONLY WHEN BROWSING www.tokit.com)

·       What type of information is collected and how it is used? Technologies such as cookies, tags, and scripts are used by Chunmi and our third-party service providers. These technologies are used to analyze trends, administer the site, track users' movements on the website and gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

·       Log Files: Like most websites, we collect specific information and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to other information we gather about you.

·       Local Storage – HTML5/Flash: We use Local Storage Objects (LSOs) such as HTML5 or Flash to store content and preferences. Third parties with whom we partner to provide certain features on our Sites or to display advertising based upon your web browsing activity, also use HTML5 or Flash cookies to collect and store information. Various browsers may offer their own management tool for removing HTML5 LSOs.

WHO DO WE SHARE YOUR INFORMATION WITH?

We do not sell any personal information to third parties.

We may disclose your personal information on occasion to third parties (as described below) in order to provide the products or services that you have requested.

We may disclose your personal information to Third Party Service Providers and affiliated companies described below. In each case described in this section, you can be assured that Chunmi will only share your personal information in accordance with your consent. You should know that when Chunmi shares your personal information with a Third Party Service Provider under any circumstance described in this section, Chunmi will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Chunmi will contractually ensure compliance by any Third Party Service Providers with the privacy standards that apply to them in your home jurisdiction.

SHARING WITH OUR GROUP AND THIRD PARTY SERVICE PROVIDERS

In order to properly conduct our business operations and to provide you with the full functionality of our products and services, we may disclose your personal information from time to time to other Chunmi affiliated companies or our Third Party Service Providers (including our mailing centers, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, and Chunmi's representatives, hereinafter collectively referred to as "Third Party Service Providers"). Such Third Party Service Providers would be processing your personal information on Chunmi's behalf or for one or more of the purposes listed above. If you no longer wish to allow us to share this information, please contact us at privacy@tokit.com.

SHARING WITH XIAOMI GROUP'S ECOSYSTEM COMPANIES

Chunmi cooperates with a group of awesome companies which together form the Mi Ecosystem. The Mi Ecosystem companies are independent entities, invested and incubated by Xiaomi, and are experts in their fields. Chunmi may disclose your personal data to Xiaomi or other Mi Ecosystem companies so as to provide you with and improve the exciting products and services (both hardware and software) from the Mi Ecosystem companies. Some of these products and services will still be under the Xiaomi/Mijia/Mitu brands, while others may use their own brand. From time to time, Mi Ecosystem companies may share data with Xiaomi relating to the products and services under the Xiaomi/Mijia/Mitu brands in order to provide software and hardware services and offer better features and an improved user experience. If Chunmi is involved in a merger, acquisition or asset sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our website, of any changes in ownership, uses of your personal information, and choices you may have regarding your personal information.

SHARING WITH OTHERS

Chunmi may disclose your personal information without further consent when required under applicable law.

INFORMATION NOT REQUIRING CONSENT

·       We may share anonymized information and statistics in aggregate form with third parties for business purposes, for example with advertisers on our website, we may share them trends about the general use of our services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.

·       For the avoidance of doubt, Chunmi may collect, use or disclose your personal information without your consent if it is and only to the extent it is allowed explicitly under local data protection laws. Such disclosure may be brought about by the necessity to protect our rights, ensure the safety of you and other people, and comply with the requirements of the local government to facilitate the investigations of illegal activities.

SECURITY SAFEGUARDS

CHUNMI'S SECURITY MEASURES

We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to secure the information we collect from Chunmi websites and your using of Chunmi products. We will take all reasonable measures to protect your personal information.

Your personal information is all stored on safe servers and is protected in controlled facilities. We will classify your data based on importance and sensitivity and ensure that your personal data is protected at the highest level of security. We will ensure that staff and third-party service providers who access such information to provide you with services and products shoulder the strict contractual obligation of maintaining confidentiality. If they fail to fulfill such obligations, then we will impose disciplinary actions or terminate cooperation. In short, we will periodically review our information collection, storage, and handling practices, including physical security measures, to prevent any unauthorized access and use.

We will take all possible measures to protect your personal information. You should, however, be aware that the Internet is not always secure. Because of this, we cannot guarantee the security or integrity of any personal information when it is being transmitted online in either direction.

WHAT YOU CAN DO

·       You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody unless such person is duly authorized by you.

·       Chunmi cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must immediately notify us if any online users access your account without permission or if any other security breaches occur.

·       Your assistance will help us protect the privacy of your personal information.

RETENTION POLICY

We will retain personal information for a certain period of time (if necessary) for fulfilling the purpose for which it was collected or for complying with applicable legal requirements or permissions. As long as we can reasonably infer that a retention of personal information cannot fulfill the purpose for which it was collected, and we no longer need to retain the information for legal reasons, dispute resolution, enforcement of our agreements, or any other business-related purpose, we will cease to retain such personal information, or we will eliminate any ways in which such personal information may be associated with specific individuals.

ACCESSING OTHER FEATURES ON YOUR DEVICE

Our applications may access information about some features on your device, such as Wi-Fi network status. Such information is used to enable our applications to run on your device and enable you to interact with our applications. You can turn off such applications at the device-level or contact us at privacy@tokit.com to revoke permissions at any time.

YOU HAVE CONTROL OVER YOUR INFORMATION!

CONTROLLING SETTINGS

Chunmi recognizes that privacy concerns differ from person to person. Therefore, we provide examples to illustrate the ways Chunmi provides for your choice, so as to restrict the collection, use, disclosure or processing of your personal information and control your privacy settings:

·       Log into or out of your Mi Account;

·       Add/delete the device.

If you have previously agreed to our using of your personal information for the aforementioned purposes, you may change your mind at any time by writing to or emailing us at privacy@tokit.com.

ACCESSING, UPDATING, CORRECTING OR CLEARING YOUR PERSONAL INFORMATION

·       You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we process your request. Once we obtain sufficient information to accommodate your request to access or correct your personal information, we will respond to your request within the time frame stipulated by applicable data protection laws.

·       We normally provide such services for free but reserve the right to charge a reasonable fee for your data access request.

·       If you wish to submit a request to access personal data we have about you, or if you believe that any information we have about you is incorrect or incomplete, or if you want to clear your personal information, please write us a letter or send an email to the following address as soon as possible. Email: privacy@tokit.com

WITHDRAWAL OF CONSENT

·       You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. You can revoke your authorization for privacy policy in plug-ins or by sending an email to privacy@tokit.com. We will deal with your request within a reasonable time frame from the time when the request was received, and thereafter not collect, use and/or disclose your personal information as per your request.

·       Please be aware that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to enjoy Chunmi's products and services.

TRANSFER OF PERSONAL INFORMATION OUTSIDE OF YOUR JURISDICTION

To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies or third-party service providers, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards.

Chunmi may use overseas facilities operated and controlled by Chunmi to process or back up your personal information. Currently, Chunmi has data centers in Beijing, Singapore, Russia, and Germany. These overseas jurisdictions may or may not have in place data protection laws which are substantially similar to that in your home jurisdiction. We may transfer to and store your personal information at our overseas facilities. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

MISCELLANEOUS

Minors

·       We believe that it is the responsibility of parents to supervise their children when using our products and services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.

·       Chunmi does not seek or intend to seek to receive any personal information from minors. Should parents or guardians have reasons to believe that a minor has provided Chunmi with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Chunmi services.

ORDER OF PRECEDENCE

If you have agreed to our applicable User Agreements, in the event of inconsistency between such User Agreements and this Privacy Policy, such User Agreements shall prevail.

UPDATES TO THE PRIVACY POLICY

We keep our Privacy Policy under regular review and may update it to reflect changes to our information practices. If we make material changes to our Privacy Policy, we will notify you by email (send to the e-mail address specified in your account) or post the changes on all the Chunmi websites or through our software, so that you may be aware of the information we collect and how we use it. Such changes to our Privacy Policy shall apply from the effective date as set out in the notice or on the website. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of products and services on the websites, mobile phones and/or any other device will be taken as acceptance of the updated Privacy Policy. We will seek consent from you again before we collect more personal information from you or when we wish to use or disclose your personal information for new purposes.

DO I HAVE TO AGREE TO ANY THIRD PARTY TERMS AND CONDITIONS?

Our Privacy Policy does not apply to products and services offered by a third party. Chunmi products and services may include third parties' products, services and links to third parties' websites. Third parties may also collect your information when you use such products or services. For this reason, we strongly suggest that you read the third party's privacy policy just as you have taken the time to read ours. We are not responsible for and cannot control how third parties use the personal information that they collect from you. Our Privacy Policy does not apply to other websites that are linked via our services.

 

Chunmi Technology (Shanghai) Co., Ltd.
Address:
Room 01-04, Building 2, Tengfei Lotus Business Park, No. 60 Naxian Road, Pudong District, Shanghai, China
Email: privacy@tokit.com

 

Thank you for taking time to familiarize yourself with our Privacy Policy!